Our President,
Tracy Carmen-Jones

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Tracy Carmen-Jones, Executive Certificate in Leadership Coaching, Georgetown Institute for Transformational Leadership, MBA J. L. Kellogg Graduate School of Management, Northwestern University and BSBA, Georgetown University.  

Tracy Carmen-Jones is the founder of the Waterlight Group, a leadership coaching and management consulting firm founded on the idea that individuals and organizations can consistently reach higher levels of performance by developing future-oriented strategies, cultivating skills and sharpening interpersonal behaviors.  Consulting engagements include line of business strategy creation, process reengineering, strategic marketing plan development, change management and team effectiveness building.  

Tracy is also a Leadership Coach with educational credentials at the Professional Certified Coach level from Georgetown University’s Institute for Transformational Leadership. Tracy has worked as an adjunct faculty member at Georgetown University for college preparation programs for high school teens.  On the coaching front, Tracy provides individual and team based coaching to high potential leaders, seasoned professionals and C-suite individuals and teams.  Her approach leverages a blend of best-in-class coaching methodologies, organizational change insights and business acumen to generate high impact, sustainable results.  Tracy is the creative spark behind WaterLight Group’s PITstop program, a series of experiential workshops designed to facilitate self-awareness and stimulate participants to move towards committed goals.

Genuine, engaging and thoughtful, Tracy actively engages clients and helps them refine their intentions, presence and behaviors in the workplace.

Tracy is a frequent speaker on empowerment and the importance of bringing your true self to work. 

A proud supporter of developing leadership in children though scouting, Tracy is a Girl Scout leader and a persistent stand, advocate and guide behind boys journeying to become Eagle Scouts. 

Tracy lives in Houston, TX. with her budding teens Zachary Clarence, Jordan Nicole and their Maltipoo Cooper.

Certifications:

  • BIRKMAN Method Assessment- Certified Consultant

  • TED* Practitioner (The Empowerment Dynamic)

 

Tracy’s Resume and Credentials

 

Leadership Coaching Resume

Tracy Carmen-Jones is a leadership coach to high potential and C-suite leaders, leveraging coaching best practices and real work experience to cultivate professional growth.  Tracy earned leadership coaching certification at Georgetown University and has demonstrated competencies at the Professional Certified Coach (PCC) level. Tracy has first-hand knowledge of the challenges leaders face in generating high quality results in ways that are repeatable, impactful and exemplify high integrity.

Tracy works closely with coaching clients to focus the coaching engagement on tangible results that he or she is committed to achieve.  Genuine, engaging and thoughtful, Tracy leans forward with clients and hones in on their words, perspectives and behaviors in the workplace. She uses a variety of coaching techniques to help clients notice and expand their view of themselves, how they show up and their influence on the work environment. 

Representative Client Engagements

  • Oil Field Services: Coached Division President on improving communication style with direct reports and team members, how to balance direct leadership vs. delegation and how to convey appropriate level of importance and urgency without getting directly involved. Conducted narrative 360 interviews that revealed detailed, genuine feedback on how he is being experienced by the team and specific areas of improvement and impact. Worked with client to identify underlying thought habits and patterns.

  • Retail Electric Provider: Coached Senior Vice President, Operations on creating strong work relationships, improving team collaboration and learning how to modulate personal power without diminishment.  Worked with client to identify underlying thought habits and patterns that impacted behaviors and team dynamics.

  • National Youth Development NGO: Coached a Vice President, Operations to improve leadership credibility and build trust
    across functions and within his team. The challenge for the client was in developing a keener appreciation for vision setting
    and the role credibility plays in employee engagement and communications.

Area of Expertise

  • Change Management

  • Executive Coaching

  • Executive Presence

  • Large Consulting Project Management

  • Leadership Development Strategy 

  • Team Alignment, Building, Facilitation

Education

  • B.A., Finance, Georgetown University

  • MBA, J.L. Kellogg School of Management, Northwestern University 

  • Leadership Coaching Certification, Georgetown University 

Notables

  • Board member, Genesys Works, a not-for-profit organization that enables disadvantaged high school students to succeed in corporations. 

  • Advisory Board member, The Women’s Resource Center, a not-for-profit providing financial education for high school girls. 

  • Troop Leader, Girl Scouts of San Jacinto Council

Client Types/Levels of Experience

  • COO

  • Senior Vice President

  • Vice President/Director

  • Professional Staff

Industry/Functional Experience

  • Banking

  • Computers/Technology

  • Management Consulting

  • Manufacturing

  • Oil and Gas

  • Real Estate

  • Retail

  • Utilities

Representative Clients

  • Fortune 500

  • Cameron Surface Systems, CenterPoint Energy, Dress
    for Success Houston, FMC Technologies, Georgetown University, Harris Health Systems, JPMorgan Chase, Oxiteno, Service Corporation International, Spectra Energy, Targa Resources, United Way Worldwide

Professional/Corporate Experience

  • Vice President, Alternative Channels and Transformation

  • Vice President, Product Development, Sales and Operations

  • Vice President, Customer Care

  • Director, Direct Business Planning

  • Consultant, Consumer Insights, Strategy and Operations 

Cultural/Multi-National Experience

  • Proficient Bilingual Spanish

  • Worked in Brazil (Sao Paulo)

  • Working with minority leaders (Asian, Black, Hispanic)

 

“Tracy's enthusiasm is infectious and mastery of her profession evident. She expertly tailored her presentation to our 20-something college students while respecting the thoughts they shared in class.”

—INSTRUCTIONAL ASSISTANT PROFESSOR

/ JACK J. VALENTI SCHOOL OF COMMUNICATION, UNIVERSITY OF HOUSTON/